Frequently Asked Questions

Orders & Shipping

How can I place an order?
You can place an order online at tennissouvenirs.com. Simply browse our collection, add items to your cart, and proceed to checkout.

What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express) and PayPal.

How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 3-7 business days within France and 5-10 business days internationally.

Do you offer express shipping?
Yes, express shipping options are available at checkout for faster delivery.

Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.

Returns & Exchanges

What is your return policy?
You may return unused items within 30 days of delivery for a refund or exchange.

How do I initiate a return?
Visit tennissouvenirs.com and follow the return instructions in your order confirmation email.

Who covers return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Products & Availability

Are all products on the website in stock?
We update our inventory regularly, but some items may sell out quickly. If an item is unavailable, it will be marked as “Out of Stock.”

Do you offer customization?
Currently, we do not offer customization services.

Are there exclusive Roland Garros collections?
Yes, we release special collections during the tournament season. Check tennissouvenirs.com for updates.

Technical Support

What if I have trouble placing an order?
Ensure your browser is up to date and cookies are enabled. If issues persist, try using a different device or browser.

Is the website secure?
Yes, tennissouvenirs.com uses SSL encryption for secure transactions.

Tournament & Event Merchandise

Do you sell tickets to Roland Garros?
No, this store only sells official merchandise.

Will there be special editions during the tournament?
Yes, limited-edition items are often released during the event. Follow us on social media for announcements.